Terms of Service

Last Updated: June 2025

1. Overview

This website is operated by GCSE Doctor (gcsedoctor.co.uk). Throughout the site, the terms "we", "us", "our" and "GCSE Doctor" refer to GCSE Doctor.

By visiting our site and/or booking tutoring services from us, you engage in our "Service" and agree to be bound by these Terms of Service. These terms apply to all users of the site and all customers who book tutoring services.

Please read these Terms of Service carefully before accessing or using our website or booking services. By accessing or using any part of the site or booking tutoring services, you agree to be bound by these Terms of Service.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. Your continued use of or access to the website following any changes constitutes acceptance of those changes.

2. Booking and Payment Terms

Initial Booking

  • First Lesson Fee: £20 is required to secure your booking and reserve your lesson slot
  • Payment Processing: All payments are processed securely through Stripe via our TutorBird booking widget
  • Booking Confirmation: Your booking is confirmed once payment is successfully processed
  • Non-Refundable: The initial £20 lesson fee is non-refundable and non-cancellable once payment is made

Ongoing Lessons

  • Continuation Process: After your first lesson, we will contact you using the details provided during booking to discuss continuing with regular sessions
  • No Automatic Charging: Your payment card will NOT be charged automatically for future lessons
  • Monthly Invoicing: If you choose to continue, you will receive monthly invoices for upcoming lessons
  • Advance Payment: All monthly invoices must be paid in advance of the first lesson of that month by the specified due date on the invoice
  • Payment Methods: We accept all major credit and debit cards through our secure payment system

Payment Due Dates and Late Payment

  • Due Dates: Payment must be received by the due date shown on each invoice
  • Lesson Access: Lessons cannot proceed if monthly invoices remain unpaid after the due date
  • Account Suspension: Unpaid invoices may result in temporary suspension of lesson access until payment is received
  • Communication: We will contact you regarding any overdue payments to resolve the matter promptly

3. Lesson Commitment and Scheduling

Weekly Tutoring Commitment

At GCSE Doctor, we focus on students who commit to consistent weekly tutoring, as we believe regular sessions provide the most educational value. While we understand that occasional rescheduling may be necessary, students who frequently miss lessons without proper notice may be asked to discontinue to accommodate other students on our waiting list.

Cancellation and Rescheduling Policy

  • No Cancellations After Payment: Once a monthly invoice has been paid, lessons cannot be cancelled or refunded
  • Advance Notice for Recordings: If you cannot attend a paid lesson, contact your tutor at least 24 hours in advance to receive a recording of the missed lesson content
  • No-Show Policy: Failure to attend a scheduled lesson without prior notice means you forfeit access to that lesson entirely
  • Rescheduling: Lessons may only be rescheduled before the monthly invoice is paid, subject to tutor availability

Lesson Recordings

  • Alternative to Attendance: If you provide at least 24 hours' notice that you cannot attend a paid lesson, you will receive a recording of the lesson content as an alternative
  • Access: Lesson recordings will be made available through your student account
  • No Refund Substitute: Lesson recordings are provided as an accommodation only and do not constitute a refund

4. Service Termination

Termination by Student

  • Flexible Commitment: There is no long-term contract or obligation to continue beyond your initial £20 lesson
  • Discontinuation Process: You may discontinue lessons at any time by informing us that you do not wish to continue
  • Contact Method: Please notify us by sending an email to info@gcsedoctor.co.uk
  • No Penalties: There are no cancellation fees for choosing not to continue with ongoing lessons
  • Final Billing: Any outstanding payments up to the termination date will be processed

Termination by GCSE Doctor

We reserve the right to terminate tutoring services with immediate effect under the following circumstances:

  • Consistently missing scheduled lessons without providing proper notice
  • Violation of these Terms of Service
  • Disruptive behavior or disrespect towards tutors
  • Non-payment of invoices according to our billing terms
  • Failure to maintain the commitment to regular weekly tutoring

Effects of Termination

  • Immediate Cessation: Access to tutoring services will cease immediately upon termination
  • No Refunds: Monthly lesson fees are non-refundable once the invoice period has commenced
  • Outstanding Payments: Any unpaid invoices remain due and payable
  • Account Access: Your account and lesson records will remain accessible until services are terminated

5. Refund Policy

  • Initial Lesson: The £20 initial lesson fee is non-refundable once payment is processed
  • Monthly Payments: Monthly lesson fees are non-refundable once the invoice period has commenced
  • Exceptional Circumstances: Refunds may be considered in exceptional circumstances at the sole discretion of GCSE Doctor

6. Account Information and Data Security

Your Responsibilities

  • You agree to provide current, complete, and accurate information for all bookings and payments
  • You agree to promptly update your contact information and payment details as needed
  • You are responsible for maintaining the confidentiality of your account information

Our Data Protection

  • All payment details are securely encrypted and processed through Stripe
  • Personal information is handled according to our Privacy Policy
  • Payment information is not stored on our servers and is handled entirely by our secure payment processor

7. Service Availability and Modifications

  • We reserve the right to modify or discontinue the Service at any time without notice
  • Prices for our services are subject to change without notice
  • We may limit the availability of our services to certain geographic regions
  • We reserve the right to refuse service to anyone for any reason at any time

8. Intellectual Property and Content

Our Content

  • All content on this website, including lesson materials, is the property of GCSE Doctor
  • You may not reproduce, duplicate, copy, sell, or exploit any portion of our content without express written permission
  • Lesson recordings and materials are provided for your personal educational use only

User Content

  • Any feedback, suggestions, or content you provide to us may be used by GCSE Doctor without restriction
  • You agree that any content you submit will not violate any third-party rights
  • We reserve the right to monitor and remove any content we deem inappropriate
  • Our booking system uses TutorBird widget and Stripe for payment processing
  • We may provide links to third-party websites, but we are not responsible for their content or practices
  • Your use of third-party services is subject to their respective terms and conditions
  • We are not liable for any issues arising from your use of third-party services

10. Communication and Contact

Official Communication

  • All official communications will be sent to the email address provided during booking
  • It is your responsibility to ensure your contact information is current
  • Important notices regarding payments, scheduling, and service changes will be sent via email

Contact Information

  • For questions about these terms: info@gcsedoctor.co.uk
  • For lesson scheduling and tutoring inquiries: Contact your assigned tutor directly
  • For technical issues with booking: Use the contact form on our website

11. Limitation of Liability

  • GCSE Doctor provides tutoring services "as is" without warranties of any kind
  • We do not guarantee specific academic outcomes or results
  • Our liability is limited to the amount paid for services
  • We are not liable for any indirect, incidental, or consequential damages
  • Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you

12. Prohibited Uses

You are prohibited from using our site or services:

  • For any unlawful purpose or to encourage unlawful activities
  • To violate any applicable laws or regulations
  • To infringe upon intellectual property rights
  • To harass, abuse, or harm others
  • To submit false or misleading information
  • To interfere with the security or functionality of our services
  • To collect personal information of other users

Governing Law

These Terms of Service are governed by the laws of England and Wales, without regard to conflict of law provisions.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.

Entire Agreement

These Terms of Service, along with our Privacy Policy, constitute the entire agreement between you and GCSE Doctor regarding use of our services.

No Waiver

Our failure to enforce any provision of these terms does not constitute a waiver of that provision.

Assignment

You may not assign or transfer these terms without our written consent. We may assign these terms at any time.

14. Updates to Terms

We may update these Terms of Service from time to time. The most current version will always be posted on our website with the date of last revision. Continued use of our services after any changes constitutes acceptance of the new terms.

15. Contact Us

For any questions about these Terms of Service, please contact us at:

  • Email: info@gcsedoctor.co.uk
  • Website: gcsedoctor.co.uk

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.